Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, such as when you create an account, make a purchase, sign up for coaching, or contact us for support.

This may include:

• Name and email address
• Mailing address and phone number
• Payment information (processed securely by Stripe — we do not store full card details)
• Health and fitness information you voluntarily provide for coaching or program purposes

We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, and pages visited, through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and subscriptions
• Send you order confirmations, shipping updates, and account information
• Provide coaching services and program access
• Respond to your comments and questions
• Improve our website and services
• Send you marketing communications only with your express consent, in accordance with CASL

You may withdraw consent to receive marketing communications at any time by clicking “unsubscribe” in any marketing email or by contacting us directly.

Certain information you provide, such as health, injury, or fitness related details, may be considered sensitive personal information. By providing this information, you explicitly consent to its collection and use for the purposes of delivering coaching services and program support.

The specific use of your information may vary depending on whether you are browsing the website or engaging in a paid service.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information with the following trusted service providers who assist us in operating our business:

• Stripe – payment processing (subject to Stripe’s Privacy Policy)
• Shipping carriers – for fulfillment of physical product orders
• Email service providers – for transactional and marketing communications

All service providers are required to keep your information confidential and use it only for the purposes for which it was disclosed.

These third parties may also process your personal information in accordance with their own privacy policies.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order and billing records are typically retained for a minimum of 7 years in accordance with Canadian tax requirements. You may request deletion of your personal information at any time, subject to legal retention obligations.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed exclusively through Stripe’s secure, PCI-DSS compliant infrastructure.

6. Your Rights (PIPEDA)

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to collection or use (where applicable)
• Request deletion of your personal information (subject to legal obligations)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at fitnessphysiotherapist@gmail.com.

If you are accessing our services from outside Canada, you understand that your information may be transferred to and processed in Canada, where data protection laws may differ from those in your jurisdiction.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze traffic, and support our payment and marketing tools. You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Disabling certain cookies may affect the functionality of the site.

8. Changes to This Policy

We use cookies and similar tracking technologies to enhance your experience on our website, analyze traffic, and support our payment and marketing tools.These may include essential cookies (required for site functionality), analytics cookies (to understand site usage), and marketing cookies (to support advertising and email marketing tools). You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Disabling certain cookies may affect the functionality of the site.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Fit Physical Therapy
709 100B Ave, Dawson Creek, BC V1G 1Y2
Email: fitnessphysiotherapist@gmail.com
Phone: (250) 719-9154